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xSigning Support

How can we help you?

xSigning

  • What plans are available on xSigning?
  • What languages is xSigning available in?
  • How can I contact support?
  • How can I change the language?
  • Is xSigning available worldwide?
  • How do I use the Help Tour?
  • In what different ways can I visualize the grids?
  • What are KPIs and what are they used for?
  • How does xSigning protect the security of my documents?
  • Is it possible to send an SMS to verify the identity of signers?

Documents

  • General
    • Is there a limit on how many documents a user can send? 
    • How can I duplicate a document?
    • What is the fastest way to send a pdf ready to sign?
    • What kind of documents are supported?
    • What are the possible status of a document?
    • How to create a document?
    • How to create a document from a pdf?
    • How can I rename a document?
    • I have a ready Word/pdf document. How can I edit its contents?
    • How do I add a signer in the xSigning editor?
    • What is the maximum number of signers allowed for a signature request?
    • What is a tracking log and where can I find it?
    • How can I resend notifications to signers?
    • How can I download a signed document?
  • Fields
    • How can I insert fields into a document?
    • What are the required fields?
    • I have a field with many occurrences, do I have to insert it in all of them?
  • Document Configuration
    • How can I set the timezone of a document?
    • How can I set a due date for my document?
    • How can I set an expiration date for my document?
    • Is there a way to make fields mandatory? 
    • How can I relate a signer to a document? 
    • What options do I have to send a document to multiple signers?
    • What is send all at once and how do I set it up?
    • What is send in order and how do I set it up?
    • How does the process of filling data and signing documents works when a document with multiple signers is being sent in order?
    • How does the process of filling data and signing documents works when a document with multiple signers is being sent to all at once?
    • Can I edit a document that has been sent but not signed?
    • Can I fill in signer’s fields of a document before sending it out to be signed to speed up the signing process?
  • Document Categorization
    • How can I set a document as important?​
    • How can I restore an archived document?
    • How can I save a document as a draft?
    • Is it possible to restore a deleted document?

Templates

  • General
    • How to create a template?
    • How to create a document from a Template?
    • How can I edit a template?
    • How can I duplicate a template?
    • How can I set a template as a favorite?
    • What is the difference between a document and a template?
  • Fields
    • How can I use a custom field?
    • What are form fields?
    • How can I create a Radio Button field?
    • How can I create Checkbox Field?
    • How can I create a Dropdown Field?
  • Templates Configuration
    • How can I set a due date for a template?
    • How can I set an expiration date for a template?
    • How can I set Organizations and Territories to a template so that it can only be used by them?
    • How can I set the signature type of a document created from a template? 
    • How can I allow document generators to edit the configuration of fields of template-based documents ?
    • How can I restrict non-admin members from editing the content of template-based documents? 

Signatures

  • Can I sign a document if I do not have an xSigning account?
  • Can I sign on tablet or on mobile ?
  • How is the document signing process?
  • What types of signature can I use in xSigning?
  • How can I select the type of signature for signers?
  • How can i use a QR code to sign from another device?
  • What is an Autograph Signature?
  • What is a One-Click Signature?
  • Do signing links expire? ​
  • What is the difference between signer and user?
  • Is the process of signing a document from a mobile or tablet responsive?
  • Can I edit documents once they are signed?
  • Is it possible to decline a signature request?
  • I have signed a document but I changed my mind. Is there a way to cancel it?
  • Signer does not receive his signature request by e-mail. Is there a way to send it again?

Administration & API

  • How do I set up Azure (OneDrive / SharePoint) as storage provider?
  • Can I use the API with any plan?
  • How can I access the API documentation?
  • How do territories and organizations affect user permissions?
  • How can I manage user permissions for territories and organizations?
  • Can I save frequent signers data in the app?
  • What is signer’s management used for?
  • How can I customize the apparence of notifications to match my company branding?
  • How can I customize the apparence of the signing page to match my company branding?
  • How can I add new organizations?
  • Can I deactivate a signer?
  • How do I create an API key?
  • How can I manage users?
  • How can I invite new members to the organization?

Account

  • Account Settings
    • Where can I manage my account information? 
    • How can I change my profile image?
    • How can I change my username?
    • How can I change my email address?
    • How can I change my account password?
    • Where can I find my active sessions and connected devices?
    • How can I delete my account?
    • How can I recover my password?
  • Subscriptions
    • What payment methods are accepted?
    • How can I manage my licenses?
    • How can I change my plan?
    • How can I purchase SMS?
    • How can I cancel my subscription?
    • How can I cancel a scheduled update?
    • How can I manage my billing and download my invoices?
    • How can I review or update my payment method?
View Categories
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  • Is xSigning available worldwide?

Is xSigning available worldwide?

Yes, it is available worldwide.

Do you need more help?

Do you need more help?

How can I change the language?How do I use the Help Tour?
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